Ensuring optimal security and data protection is paramount in the field of cybersecurity, especially when it comes to storing customer data. At ALPEIN Software SWISS AG, we prioritize reliability and data safety by partnering with secure and reputable data centers to maximize software efficiency and safeguard your information. All data centers have been very carefully and thoroughly evaluated by us and selected according to various criteria such as security, connectivity and reliability.

As a Swiss company offering Swiss services, our hosting takes place only on servers in Switzerland. The Swiss Data Protection Act (DPA) is similar to the European General Data Protection Regulation (EU GDPR) and offers the best conditions for the protection of sensitive customer data worldwide.

Data11: Reliable Tier 3 Data Center

One of our partnered data centers is data11, a tier 3 data center. This tier ensures an impressive 99.982% uptime per year, translating to less than 1.6 hours of downtime annually. Data11 boasts an independent power supply with 99.999% availability, thanks to redundant uninterpretable power supply systems. Stringent climate and security controls are also implemented. Within data11, our administrators expertly manage our infrastructure, conducting daily backups. Additionally, in response to our customers' needs, we go a step further by backing up their data in separate data centers.

Stollen Lucerne: Cutting-Edge Data Center

Another our noteworthy data center is Stollen Lucerne. This newly opened extended level 3 data center caters to the demands of even the most discerning customers. Located in the underground bunker, it provides extremely high level of physical security.

Being connected to ewl energie wasser luzern's own hydropower grid, the data center is operated sustainably and is expected to be climate-neutral through the use of a hydropower cooling system fed by water from Lake Lucerne.

Both data centers operate in failover mode and ensure the availability of our services and the security of the data. By distributing backups across multiple physically separated Swiss data centers, our customers can rest assured that their data will not be lost even in case of a natural disaster.

MOUNT10: Premier Backup Solutions

To provide our customers with best-in-class backup options, we have partnered with MOUNT10. If you seek an expert in backup solutions and secure data storage, MOUNT10 is the ideal choice. Their services include multi-site storage, long-term storage, and immutable backups, among others.

To enhance security and provide an extra layer of protection, we offer our clients the option to utilize our partner's solution for an additional backup of their data. This solution ensures that the data remains securely separated from our organization while benefiting from the expertise of a professionally secure provider. By opting for this backup option, clients can enjoy an added level of security and failover capability.

PassSecurium™ Box: offline physical backup solution

The PassSecurium™ Box is a dedicated on-premises physical storage solution. It offers a reliable and secure backup storage option that is physically installed within your organization. Even in situations where connectivity to PassSecurium is unavailable, the PassSecurium™ Box ensures read-only access to your valuable data.

To ensure data integrity, the PassSecurium™ Box automatically performs backups at regular intervals, ensuring that your information is up to date and accessible whenever needed.

Manual Backups: Flexibility and Control

The administrative functions of the PassSecurium™ password manager allow administrators to perform manual backups on a local machine. However, we must emphasize that in this case, the responsibility for the security of the local backup falls on the customer. We offer an option to encrypt the backup that is downloaded to the local machine, providing an additional layer of security.

We continually strive to provide our customers with the most optimal storage services and solutions, ensuring they can enjoy peace of mind while utilizing our products.

If you have any questions about backing up our products, please feel free to ask our experts using the contact form on the website.